Luxury Property Management & Guest Recovery
• Introduction: An immersive management bootcamp designed to optimize hotel profit margins, enforce room quality control, and master elite customer conflict resolution. Agenda & Structure • Core Courses Combined: Front Office & Luxury Concierge Operations + Housekeeping Systems & Room Inspections + Hotel Food & Beverage (F&B) Management
• Target Audience: Duty Managers, Front Desk Supervisors, Executive Housekeepers, and F&B Assistant Managers.
• Duration:(16 Hours per day).
Artist Profile
Prerequisites
• Pre-requisites: Basic property orientation and customer service essentials.
Description
• Topics Covered: Property Management Systems (PMS) optimization, 100-point VIP room inspections, menu engineering, COGS tracking, high-stress complaint de-escalation.
• Course Objectives: Harmonize front-of-house efficiency with back-of-house quality metrics to drive brand loyalty and maximize guest satisfaction scores (NPS).
• Learning Outcomes: Conduct a flawless 100-point room check within 15 minutes and successfully resolve a severe multi-room billing dispute without over-allocating financial credits.
• Tools & Materials: PMS Sandbox Access, 100-Point Room Quality Checklists, Menu Costing Excel Sheets, Guest Recovery Scripting Rubrics.
Rules
• Course Rules: Attendance is required across both days; final practical assessments must take place inside a physical mock suite and restaurant lab environment.
Ready to Enroll?
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