Front Office Services on a Cruise Ship

Comprehensive training for front office crew, focusing on guest check-in systems, financial reconciliations, and premium concierge services on a cruise liner.

Batch:
Type: Online
Fees: 69.00 $
Next Batch
Duration: 3 Hrs.
Sessions: 8
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Instructor Profile

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Prerequisites

Hospitality Front Office Principles / Customer Service Excellence

Description

Property Management Systems (PMS) like Fidelio/Opera; Embarkation & Disembarkation Operations; Guest Account Settling & Currencies; Concierge & Complaint De-escalation; Onboard Safe Deposit & Master Key Controls.

Deliver flawless cruise passenger front-desk experiences, efficiently resolve onboard currency exchange or billing discrepancies, and oversee chaotic embarkation flows calmly.

Students will be able to process 20+ guest check-ins per hour inside ship-board PMS interfaces, draft accurate evening guest folio reports, and settle multi-currency balances accurately.

Cruise Property Management System (PMS) Emulators; Simulated Room Key Encoders; International Currency Cash Drawers; Mock Guest Complaint Cards.

Course Rules

Flawless hospitality grooming is inspected daily. Missing or failing data entry exercises inside the PMS dashboard results in grade penalties.

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