Managing Front Office Operations

A practical exploration of the hotel front office department, focusing on guest lifecycle management, room inventory control, and financial processing.

Batch:
Type: Online
Fees: 69.00 $
Next Batch
Duration: 3 Hrs.
Sessions: 8
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Prerequisites

Hospitality Today: An Introduction

Description

Guest Cycle Phases (Pre-arrival to Departure); Property Management Systems (PMS); Reservation Channels; Night Audit Basics; Upselling Techniques; Complaint Handling.

Master the operational workflows of the front desk to ensure seamless guest check-ins, maximize room revenues, and resolve service defects.

Students will be able to execute standard check-in/check-out procedures inside a PMS, reconcile daily cash drawers, and apply active de-escalation scripts.

PMS Software Emulators; Mock Keycard Encoders; Front Desk Scripting Guides; Sample Guest Folios; Cash Till Simulators.

Course Rules

Impeccable professional dress code and grooming standards are inspected daily. Practical PMS simulations must be completed within set timers.

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