Logistics & Customer Service

Explores the balance between transport timelines, distribution fulfillment metrics, and providing excellent client service support within modern global supply chains.

Batch:
Type: Online
Fees: 69.00 $
Next Batch
Duration: 3 Hrs.
Sessions: 8
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Prerequisites

Operational Basics

Description

Order Management & Fulfillment Lifecycle; Key Performance Indicators (KPIs); Lead Time Management; Client Response Systems; Service Level Agreements (SLAs); Handling Service Anomalies.

Train personnel to maximize consumer retention matrices by systematically cutting delivery order errors and executing swift, data-driven service recovery protocols.

Students will be able to evaluate order fulfillment cycles accurately, optimize transport routing timelines to meet strict SLAs, and build professional service recovery plans.

Order Tracking Portals; Customer Relationship Management (CRM) Emulators; SLA Metric Calculation Sheets; Case-studies in Global Distribution.

Course Rules

Minimum passing score of 80% on order fulfillment optimization exams. All interactive customer de-escalation roleplays are evaluated live.

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