Supervision in the Hospitality Industry

Transitions students from operational roles to supervisory mindsets, focusing on staff management, motivation, and everyday service operations control.

Batch:
Type: Online
Fees: 69.00 $
Next Batch
Duration: 3 Hrs.
Sessions: 8
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Prerequisites

Hospitality Practice & Service Core Modules

Description

Role of a Supervisor; Effective Delegation; Staff Training & Onboarding; Performance Evaluations; Scheduling Logistics; Conflict Resolution.

Equip supervisors with interpersonal and organizational skills to lead diverse teams, resolve floor conflicts, and maintain high service standards.

Students will be able to design a balanced weekly staff schedule, execute a constructive performance review, and resolve employee disputes methodically.

Supervisor Case Studies; Performance Appraisal Forms; Scheduling Software Emulators; Conflict Mediation Scripts.

Course Rules

Active participation in leadership roleplay scenarios is required. Case studies must meet corporate communication guidelines.

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